Our Privacy Policy

This privacy policy (“policy”) will help you understand how Best E Villas uses and protects the data you provide to us when you visit and use our website www.bestevillas.com

We reserve the right to change this policy at any given time, of which it will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

What User Data We Collect:

When you visit the website, we may collect the following data:
• Your contact information and email address.
• Guest stay information, including the hotels at which you stayed, date of arrival and departure, goods and services purchased, special requests made, service preferences.
• Your payment card details, online user account details, profile and password details, and any frequent flyer or travel partner program affiliation.
• Any information necessary to fulfill special requests.
• Details of transactions you carry out through our website. You may be required, for example, to provide financial information before making a reservation through our website.
• If you submit any Personal Information to us or our Service providers about another individual (e.g., making a reservation on their behalf), you represent that you are authorized to do so and permit us to use the information in accordance with this Privacy Policy.

Why We Collect Your Data

We are collecting your data for several reasons:
• Make an inquiry.
• Make a reservation.
• Purpose/Activity Lawful Basis for Processing
• Process information received from our Website regarding inquiries or submitting registration forms.
• Performance of a contract with you
• Process hotel bookings which may include the following:
• Manage payments, fees and charges
• Collect and recover money owed to us
• Process bookings
• Ensure your room is available
• Performance of a contract with you
• Necessary for our legitimate interests (to recover debts due to us)

Purpose of your Data

In managing our relationship with you, your information will be used for the purpose of:
• Notifying about changes to our terms.
• Asking you to leave a review or take a survey.
• Send confirmations and pre-arrival messages.
• Send electronic copies or your folio.
• Provide customer service (e.g., place dining or lounge reservations, provide additional pillows, etc.).
• For internal administrative purposes.
• Performance of a contract with you
• Necessary to comply with a legal obligation.
• Necessary for our legitimate interests (to keep our records updated, manage our operations, ensure we keep you informed and are responsive to your questions and needs, and assess customer feedback so we can continue to improve our services to you)

For personalizing our services to your personal preferences:
• Customize your experience according to your personal preferences directly told to us by you or that we learn through our interactions with you.
• Present offers that we believe will enhance your confirmed stay and experience with us.
• Necessary for our legitimate interests to ensure your stay is as enjoyable as possible, and to enhance our relationship with you.
• To administer and protect our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
• Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud)
• Necessary to comply with a legal obligation
• To deliver relevant Website content and advertisements to you, and measure or understand the effectiveness of the advertising we serve to you. Necessary for our legitimate interests (to study how customers use Our products/services, to develop them, to grow Our business and to inform Our marketing strategy)
• To use data analytics to improve our Website, products/services, marketing, customer relationships and experiences Necessary for our legitimate interests (to define types of customers for our services, to keep our Website updated and relevant, to develop our business and to inform our marketing strategy)
• Monitoring and preventing unlawful acts (including with the use of closed-circuit television, card keys, and other security systems)
• Necessary for the purposes of the prevention or detection of an unlawful act
• Must be carried out without the consent of the data subject so as not to prejudice those purposes, and is necessary for reasons of substantial public interest.

 

Safeguarding and Securing the Data

Best E Villas is committed to securing your data and keeping it confidential. Best E Villas has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

Our Cookie Policy

Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior (analyze web traffic, web pages you spend the most time on, and websites you visit).

The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.

Please note that cookies don’t allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.
If you want to disable cookies, you can do it by accessing the settings of your internet browser. (Provide links for cookie settings for major internet browsers).

Links to Other Websites

Our website may contain links that lead to other websites. If you click on these links Best E Villas is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.

Restricting the Collection of your Personal Data

At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:
When you are filling the forms on the website, make sure to check if there is a box which you can leave unchecked, if you don’t want to disclose your personal information.

If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.

Best E Villas will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.